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Redeem This: Why United’s Voucher-Redemption System Sucks

In the last two days, I’ve made two trips to JFK, neither of which culminated in a flight anywhere. Instead, I was there to cash in one of the vouchers I’d received after being bumped last summer. I’ve never before had a problem redeeming a voucher — from any airline — even though United makes the ridiculous requirement that you visit an airport in order to do so.

Frequent Flying: Alaska vs. United

I’m a devoted frequent flier, which means I generally fly one airline in particular, in order to gain the highest frequent flier status possible, not to mention to accumulate miles and, thus, free transport. But the recent upheavals in airlines — including the Delta/Northwest merger — mean less perks for […]