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Letter from Cathay Pacific re: Canceled Flight 888

Last Updated on March 31, 2019

Aircraft Jumbo Jet Cathay Pacific Fin Boeing 747
The fin of a Cathay Pacific Boeing 747 (Credit: MaxPixel)

Response to my letter regarding Flight 888:

Dear Ms. Robbins:

Greetings from Cathay Pacific Airways. Thank you for contacting us with regards to your recent travel experience with aboard CX888 on October 02, 2008. Although we regret the circumstances that prompted you to write, we do appreciate hearing from you.

On behalf of our airline, I would like to apologize for the delay and inconvenience you experienced during your flight aboard CX888 on October 2nd.

As an international airline dedicated to catering to the needs of travelers worldwide, we pride ourselves on our ability to deliver service excellence to our passengers. Accordingly, we strive to ensure seamless service delivery to all aspects of our passengers’ travel not only during regular operations but also on those occasions – such as this one – where operation irregularities occur.

That we fell short on this occasion is of a serious concern to us. We are focused on continuous improvements and we thank you for your feedback. On behalf of Cathay Pacific Airways we apologize again for the inconvenience.

Please be advised that your comments are valued and that they have been registered and forwarded to appropriate departments for review internally so that we may work on improving our future services.

As a gesture of goodwill, we would be pleased to review your expenses with regards to this delay for any possible reimbursement. I would be most grateful if you could forward those receipts to me for consideration. You can forward your receipts by mail, fax or scan them and email to us.

Our address: Cathay Pacific Airways
Customer Relation Department
360 Post Street, #300
San Francisco, CA 94108

Fax number: 1-415-397-8731

On behalf of Cathay Pacific Airways, we thank you again for traveling on Cathay Pacific Airways and look forward to welcoming you on your next flight with us.

Yours sincerely,
Andrew To

Customer Relations Coordinator, North America
Cathay Pacific Airways
360 Post Street, Suite 300
San Francisco, CA 94108

I’m very pleased with their response, but no free miles for my time and trouble? Doesn’t hurt them to give me them, and it would have made the sting that much less painful.

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